Privacy Policy

1. What we collect

You don't need an account to use this website. We only have your information in these cases:

• When you contact us on Zalo, by email or by phone: your name, phone number, email and whatever you choose to share.
• When you are a client or partner: the contact details of the person in charge and the information needed for the contract.
• When you visit the website: some technical information such as your IP address, browser type and time of visit, recorded automatically by the server to keep the website secure.

2. What we use it for

• To answer your questions, give advice and send quotes you ask for.
• To carry out our contract with you and support you after handover.
• To keep the website running reliably and to detect and prevent unauthorized access.
• To meet our legal obligations, for example for accounting and tax.
• To tell you about new Fenik Technologies services, only if you agree. You can opt out at any time.

We will not use your information for any other purpose without asking you first.

3. Who we share it with

We do not sell your personal data. We only share it:

• With your consent.
• With providers that help us operate, such as hosting, email and messaging services, only as far as necessary and under confidentiality obligations. Some providers may store data outside Vietnam; in that case we follow the legal procedures for transferring data abroad.
• When a competent government authority requires it under the law.
• When necessary to protect the life, health or property of you or others in an emergency.

4. How long we keep it and how we protect it

We keep information only as long as needed for the purposes above, or longer where the law requires it (for example, accounting records). After that, it is deleted or anonymized.

Only staff who need the information for their work can access it. The website uses an encrypted connection (HTTPS), and our systems are access-controlled and regularly reviewed for security.

5. Cookies

This website does not use advertising or tracking cookies. If you play a YouTube video on the site, YouTube (Google) may set cookies under its own policy. You can block or delete cookies in your browser settings.

6. Your rights

You have the right to:

• Know how your data is collected and used.
• See and get a copy of the data we hold about you.
• Ask us to correct data that is wrong.
• Ask us to delete your data or restrict how it is used.
• Withdraw consent you have given, and opt out of marketing.
• Complain to the competent government authority.

To exercise these rights, email [email protected]. We may need to verify your identity first, and we will respond within the time limits set by law.

7. Contact

Fenik Technologies Co., Ltd.

• Address: No. 104, Lane 54 Le Quang Dao Street, Phu Do Ward, Nam Tu Liem, Hanoi, Vietnam
• Email: [email protected]
• Phone: +84 976 654 560

8. Changes to this policy

When this policy changes, we will post the new version on this page and update the date at the bottom. If a change significantly affects your rights, we will say so clearly on the website.